In Walmart, I looked into the greeter's eye as I entered the store. You know the one who stands there tirelessly with a smile on her face and sees hundreds a day go by. I also watched other shoppers entering the store that never took even a first look at her but she still smiled and said hello. I decided to experiment and actually look at her, smile, say hello and keep eye contact until I was past her. She looked happier it seemed. I hoped so.
I was only there for one small item so came back through pretty quickly. This time she made constant eye contact like we had something in common and with a much brighter smile wished me a good day.
I was in there a couple of days later and she was on duty again. This time she stopped talking to the person who was occupying her time, asked me if I was having a great day, and looked really happy to see me. And so, since then, we have had many greetings, never conversations because none are needed. She felt uplifted because, as a customer, I recognized her as a human being and I'm uplifted because I learned how much just a small gesture can make a person feel more appreciated.
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